If you are experiencing a life-threatening medical emergency, call 911 or go to the nearest emergency department immediately. If you are experiencing emotional distress but are not in immediate danger, you may also call or text 988 to reach the Suicide & Crisis Lifeline, available 24 hours a day.
We’re Here to Help
Whether you’re a new patient looking to schedule an appointment or an existing patient with questions about your care, our team is here to help. We are committed to providing compassionate service while protecting your privacy every step of the way.
Location
Indiana Health Group
703 Pro-Med Lane
Carmel, IN 46032
(317) 843-9922
(317) 581-3918 – Fax
Telephone Hours
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 1:00 PM
Telephone Prompt Menu
1 – Existing Patients calling for general scheduling
2 – New Patient Scheduling
3 – Medication-Related Issues, Refills, or if you are calling from a Pharmacy
4 – Physician Offices
5 – Billing and Insurance
6 – Medical Records
7 – Directions and general information including our fax number, mailing address, and hours of operation
8 – Business Related Matters including physician credentialing, human resources, and marketing
Front Desk Hours
Monday – Thursday: 7:30 AM – 6:30 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 1:00 PM
Patients with appointments scheduled outside of front desk hours may have a seat in the waiting room. Your clinician will meet you at your scheduled appointment time.
Holiday Closures
New Year’s Day – January 1
Memorial Day – May 25
Independence Day – July 3 & 4
Labor Day – September 7
Thanksgiving – November 26-28
Christmas – 24-25
Important Communication Policy
For your privacy and protection, we cannot communicate about your care through:
- Psychology Today
- Other social media platforms
- Public messaging services
These platforms are not HIPAA-compliant and are not monitored for patient care.
Please use one of the following instead:
Patient Portal
Secure. Convenient. Available 24/7.
For your privacy and security, all routine patient communication is handled through our secure Patient Portal.
If you are a current patient and have not yet activated your portal account, please call (317) 843-9922, and our staff will provide your activation code.
If you have already set up your account, click here to access your account!
- Schedule, change, or cancel an appointment
- Request a medication refill
- Ask a question about your medication or treatment
- Request a referral
- Leave a message for your clinician
- Pay your bill
- Review your statement history
- and much more!
Telehealth Appointments
Meeting with your provider virtually?
Click HERE to check in to your Telehealth appointment.
Please log in a few minutes before your scheduled appointment to ensure a smooth visit.
After-Hours Emergencies
Indiana Health Group does not provide emergency or crisis services through email, social media, or the patient portal.
If you are experiencing:
- Thoughts of harming yourself or others
- A mental health crisis
- A medical emergency
If you are experiencing a life-threatening medical emergency, call 911 or go to the nearest emergency department immediately.
If you are experiencing emotional distress but are not in immediate danger, you may also call or text 988 to reach the Suicide & Crisis Lifeline, available 24 hours a day.
Ready to Take the Next Step?
Whether you’re seeking therapy, medication management, or psychological testing, our team is here to help.
Pharmaceutical Reps