New Insurance?

Don’t forget to let us know!

This time of year brings a lot of changes to insurance plans. To ensure that your claims get sent to the right place, make sure we have the correct information. Patients will be responsible for any claims that are denied due to inaccurate information if outside the claim filing limit.

Click here to update your information now. 

Thank you!

Holiday Hours!

The holidays are just around the corner!

We will be closed on the following dates:

Christmas: December 24th – 28th
New Years Day: January 1st

As a reminder, if you have a medical emergency please hang up and call 911, go directly to your nearest emergency room or contact Community Hospital North Crisis Center at 317-621-5700 and identify yourself as an Indiana Health Group patient. Please note that refills will not be called in outside of business hours.

Our warmest wishes for a happy holiday season!

Patient Portal / Gmail Issue!

PLEASE NOTE!

At the present time, Gmail is blocking the notifications from My Medical Locker, so if you you use Gmail as your address on file for Indiana Health Group and for My Medical Locker, you will not receive a notification of messages sent to you through My Medical Locker. You may wish to provide a non-gmail email address if you have one that you use routinely, or make sure that you have a mobile phone number attached to your My Medical Locker account to receive notifications.

Accepting NEW Patients

Are you or someone you care about feeling more stress and anxiety than normal? You are NOT alone…

Indiana Health Group is HERE TO HELP!

We understand the tremendous mental strain that everyone is feeling due to the COVID-19 pandemic. Fear and anxiety about your health and the health of your loved ones can be overwhelming and cause strong emotions in adults, adolescents, and children.

WITH OVER FIFTY HIGHLY TRAINED MULTIDISCIPLINARY PROFESSIONALS, IHG IS ABLE TO PROVIDE A TEAM APPROACH FOR THE TREATMENT OF ALMOST ALL BEHAVIORAL HEALTH ISSUES IN CHILDREN, ADOLESCENTS, ADULTS AND SENIORS.

Our staff is currently accepting new patients, and some have immediate appointments available!

If you would like to schedule an appointment please CLICK HERE.

We are wishing you and your family all the best through this challenging time.

AnywhereCare Telehealth Instructions

We will no longer be using AnywhereCare for telehealth visits after October 31, 2020.

Please click here to learn about our new telehealth platform, Doxy.me – COMING NOVEMBER 1, 2020!

AnywhereCare Instructions:

  1. Download App: AnywhereCare from your iOS or Android smartphone.

  1. Contact our office to change your visit to a TELEHEALTH appointment.

  2. You will receive a text message when your provider is ready to begin the visit. Click on the text link and follow the prompts. Please make sure you allow access to your camera and microphone.

Please note: We will be billing as a TELEHEALTH visit.  We highly encourage you to contact your insurance plan to verify coverage.

Automated Pharmacy Refill Requests

Indiana Health Group has not accepted automated pharmacy fax refill requests for over 10 years. If you need a refill, we ask that you contact the office via the portal on our website or by calling the office to request the refill yourself.

Every day, our office receives hundreds of automated fax refill requests. A significant percentage of these automated requests are for medications that have been changed or discontinued. This occurs when your physician or nurse practitioner changes your medication by writing or sending a new prescription, the pharmacy does not always recognize that the old medication has been discontinued or changed. Often times, they will continue to attempt to refill the prior medication which often would result in patients picking up their prescriptions and getting home to discover that they had been given (and charged for) medication that they were no longer taking and that they typically would not be able to return to the pharmacy for a refund.

To prevent this from happening, it has been our policy for over a decade to ignore pharmacy fax requests for refills and instead, we ask that the patient contact the office to request any needed refills.

It is recommended patients check with their pharmacy to verify there are no refills on file for them before contacting our office. When speaking with the pharmacy if they say there are no refills of a medication they should ask them to double check and verify a prescription is not on hold in their system or if it is in the system but just too soon to be filled.

New Avenues – Network Termination

We regret to inform you that we will no longer be network providers for New Avenues and all affiliate networks (Midwest Behavioral, AdvantUs, etc.).

New Avenues / Midwest Behavioral will continue to process claims on an in-network basis for the next 60 days. As of  May 4th patients will then have the option to continue in treatment with IHG on an out-of-network basis or transfer care to an network provider outside of Indiana Health Group.

There are various self-funded plans (such as Zionsville School Corporation), carve-out plans, and other behavioral health programs that utilize the Midwest Behavioral Health Network. Unfortunately, we do not have ability to identify which plans will be affected by this termination. Midwest Behavioral sells their provider network to various other plans.  Patients rarely are aware of this situation as Midwest is not typically listed on insurance cards, they do not quote benefits or process claims. They simply sell their provider network to other plans.

If you are unsure if this will affect you, we would urge you to contact your carrier to see which network they utilize.

Please contact our billing department at 317-843-9922 if you have any questions.

Thank you!

Cigna EAP

Please be aware that we are NOT accepting Cigna EAP. We are in the process of opting out of the EAP program and therefore are not accepting any EAP patients at this time. If you wish to utilize EAP benefits, please contact your plan administrator for a referral. If you would like to continue in treatment at Indiana Health Group, we would be happy to file your behavioral health claim through your traditional benefit plan. If you have any questions feel free to speak to a member of our billing team. Thank you!