Patient Information

Urgent / Life Threatening Emergencies

Indiana Health Group is a private practice and is not designed as a crisis unit. In the event that you ever feel you are in crisis DIAL 911 or go directly to the nearest emergency room.

Psychiatric Urgent Matters
Contact our office during normal business hours. After hours our crisis line transfers directly to Community North Behavioral Health Pavilion or you can contact them directly at 317.621.5700 (please identify yourself as an Indiana Health Group patient). The crisis unit staff will provide a clinical assessment and make a recommendation for inpatient admission or other intensive treatment if necessary. In the event that you contact Community with a non-urgent psychiatric matter, you will be instructed to contact our office on the next business day.

Please note, prescription refills will not be called in outside of business hours.

Appointments - Cancellation Policy

Recognizing that everyone’s time is valuable, we ask that you provide a 24-hour notice if you are unable to keep your appointment.

Each time a patient misses an appointment without providing proper notice, another patient is prevented from receiving care.


Late Cancel: A charge of $50.00 up to full fee will be applied for EACH appointment cancelled with less than a 24-hour advance notice as well as appointments in which you arrive past your scheduled appointment time.

Missed Appointment: A charge of $75.00 up to full fee will be applied for EACH appointment that is missed without notification. The amount of the charge is left at the discretion of the provider.

Late Arrival: You may be required to reschedule (at the discretion of your service provider) if you arrive late for your scheduled appointment. If you late arrival results in a missed appointment, a charge of $50.00 up to full fee will be applied to your account.

Multiple missed, late cancelled, or late arrival appointments will result in an inability to continue to provide services to you.


Appointments - Check-In Procedures






[faq question="Appointments - New Patients and Referrals"]Visit our to Forms Page complete your new patient paperwork

Appointments - Scheduling


You can schedule your appointment by calling the office, 317.843.9922. The front office closes daily from 12:00pm to 1:00pm for lunch.


Thank you for considering IHG while seeking behavioral healthcare services.  To serve you more efficiently, we have recently implemented a secure online New Patient Pre-Registration Form to begin the process. This form takes approximately 3-5 minutes to complete.

We are hoping this will allow us to connect with you quicker and accommodate more patients over the course of a day. Previously this process was handled completely over the phone from start to finish, on average this call would take 20-30 minutes following several rounds of telephone tag before connecting. This is frustrating for everyone!

We value your time!  The more information we can collect from you via this online form will significantly reduce the call time by allowing us to complete the data entry and compile suggestions for providers that match your individual needs prior to the call. Please follow the steps below.

Step 1: Click here to complete our New Patient Pre-Registration Form.

Step 2: Once you submit the New Patient Scheduling Form above, we will contact you to schedule your appointment. During this call you will also be given an access code and instructions for our secure patient portal.

Step 3: Once you receive your access code for the patient portal click here  to complete the remainder of the New Patient Registration process.

If you are unable to complete the remainder of the New Patient Registration through the portal you will need to arrive no later than 30 minutes prior to your scheduled appointment time. We reserve the right to cancel your appointment if your registration is not complete by the time of your appointment.

[faq question="General - Confidentiality"]
The things you discuss with your doctor or therapist, and even the fact that you are in therapy, are completely confidential unless one of the following situations occurs:

  • If a client in counseling reveals homicidal or suicidal intentions, the counselor is bound by law to take steps to protect life.
  • If a client reveals abuse of a child or vulnerable adult (elderly or disabled), the therapist is required to report it to the local Department of Social Services.
  • Finally, a court can order the release of a therapist’s records or order a therapist to testify in court.
  • If the client gives written consent for information to be shared with other healthcare professionals, family members, or other professionals.

General - Mission Statement

Indiana Health Group’s mission is to set the standard of excellence by providing compassionate, comprehensive behavioral health and substance abuse treatment to individuals of all ages, couples, and families in a safe, private, and comfortable environment.

Our multi-disciplinary team of highly trained professionals are committed to “Changing Lives Together” by providing a broad range of patient centered services tailored to the unique needs of each individual patient.

IHG strives to be the facility of choice by exceeding the expectations of those we are privileged to serve.

General - Patient Policies

General - Social Media and other Online Policies

This document outlines our office policies regarding social media.  As technology continually changes, Indiana Health Group (IHG) reserves the right to revise this policy.  Upon revision, IHG will provide notice in writing of any changes to these policies.

Contacting IHG via Text or Social Media

Please do not use mobile text messaging or messaging on social media sites such as Twitter, Facebook, or LinkedIn to contact IHG.  These sites are not secure. Engaging IHG this way could compromise your confidentiality.  It may also create the possibility that these exchanges become a part of your legal medical record and would need to be documented and archived in your chart.

Contacting IHG via Email

IHG prefers using email only to arrange or modify appointments.  Please do not email content related to your therapy sessions, as email is not completely secure or confidential.  If you choose to communicate by email, be aware that email messages are retained in the logs of your internet service providers as well as those of IHG.  While it is unlikely that someone will view these logs, they are, in theory, available to be read by the system administrator(s) of the internet service provider.

You should also know that any email messages IHG receives from you and any responses sent to you by IHG become a part of your record.  Sending an email message from your own mail service will not be encrypted.

“Friending” on Facebook

IHG and its staff do not accept “friend” requests from current or former clients, or family members of clients, on Facebook or other similar social media sites.  IHG believes that adding clients as friends or contacts on these sites can compromise confidentiality and our respective privacy.  It may also blur the boundaries of the therapeutic relationship.  If you have questions about this, please bring them up when during a meeting and these issues can be discussed further.

Location-Based Services

If you or your child uses location-based services on a mobile phone, you may wish to be aware of the privacy issues related to using these services.  IHG does not place its practice as a check-in location on location-based social networking sites such as Foursquare.  However, if you have GPS tracking enabled on your device, it is possible that others may surmise that you are a therapy client due to regular check-ins at IHG’s office on a weekly basis.  Please be aware of this risk if you are intentionally “checking in,” from IHG’s office or if you have a passive LBS app enabled on your phone.

Business Review Sites

You may find IHG’s psychology practice on sites such as Yelp, Healthgrades, Yahoo Local, Bing, or other places which list businesses.  Some of these sites include forums in which users rate their providers and add reviews.  Many of these sites comb search engines for business listings and automatically add listings regardless of whether the business has added itself to the site.

If you should find IHG’s listing on any of these sites, please know that the listing is NOT a request for a testimonial, rating, or endorsement from you as a client.  Of course, you have a right to express yourself on any site you wish.  But due to confidentiality, IHG cannot respond to any review on any of these sites whether it is positive or negative.  IHG urges you to take your own privacy as seriously as IHG takes its commitment of confidentiality to you.

If you have questions or concerns regarding any of these policies and procedures, please bring them to IHG’s attention so that we can discuss them further with you.

Insurance - Accepted Insurance Plans

Insurance participation is unique to each of our providers. Select providers are out of network with all insurance companies while others participate in most of the networks listed below. Regardless of participation our highly experienced billing staff will file both in and out of network claims on your behalf to maximize possible reimbursement.

Mental health benefits may be administered by a plan other than your primary healthcare benefits. We highly encourage each patient to familiarize themselves with their mental health benefits and confirm the participation status for the provider they wish to see. Patients are ultimately responsible for charges incurred as a result of services rendered with an out-of-network provider.

  • Anthem
  • Cigna
  • ComPsych
  • Sagamore / IHN

Insurance - Provider Participation Disclaimer

Insurance participation is unique to each of our providers. Select providers are out of network with all insurance companies while others participate in most of the networks listed below. Regardless of participation our highly experienced billing staff will file both in and out of network claims on your behalf to maximize possible reimbursement.

Mental health benefits may be administered by a plan other than your primary healthcare benefits. We highly encourage each patient to familiarize themselves with their mental health benefits and confirm the participation status for the provider they wish to see. Patients are ultimately responsible for charges incurred as a result of services rendered with an out-of-network provider.

Medication - Automated Pharmacy Refill Requests

Indiana Health Group has not accepted automated pharmacy fax refill requests for over 10 years. If you need a refill, we ask that you contact the office via the portal on our website or by calling the office to request the refill yourself.

Every day, our office receives hundreds of automated fax refill requests. A significant percentage of these automated requests are for medications that have been changed or discontinued. This occurs when your physician or nurse practitioner changes your medication by writing or sending a new prescription, the pharmacy does not always recognize that the old medication has been discontinued or changed. Often times, they will continue to attempt to refill the prior medication which often would result in patients picking up their prescriptions and getting home to discover that they had been given (and charged for) medication that they were no longer taking and that they typically would not be able to return to the pharmacy for a refund.

To prevent this from happening, it has been our policy for over a decade to ignore pharmacy fax requests for refills and instead, we ask that the patient contact the office to request any needed refills.

It is recommended patients check with their pharmacy to verify there are no refills on file for them before contacting our office. When speaking with the pharmacy if they say there are no refills of a medication they should ask them to double check and verify a prescription is not on hold in their system or if it is in the system but just too soon to be filled.

Medication - Between Appointments

We highly encourage you to address all questions and concerns at the time of your appointment. If you will run out of medications or have a question or concern prior to your next scheduled appointment, please contact the office, 317.843.9922.

PLEASE NOTE: Medication refills will NOT be called in outside of normal business hours, weekends, or holidays. Walk in-requests are discouraged.

Medication - Prior Authorization For Prescriptions


Frequently, patients ask questions regarding prior authorization (PA) of their prescriptions. This can be a confusing process to understand and is frequently a source of great frustration for both patients and our office as well. We have prepared the following information to help you better understand this process.

Often times, patients are told by the pharmacy or by their insurance company that the delay or the reason that their medication was not covered was the responsibility of their clinician. Patients are frequently told that ‘’your doctor just needs to call or send a letter”. This is quite simply untrue.

Prior authorization is essentially the process through which your insurance company decides whether or not they will cover the cost of medication that has been prescribed to you. The important thing to understand is that this is a decision made by your insurance company – not by Indiana Health Group or your clinician. If you are interested in the specifics of the prior authorization process, you can read about the details below.


In the past, prior authorization was only required for the newest , most expensive medications. However, currently, far more prescriptions require prior authorizations. Basically, the process works like this:

  1. You attempt to have a prescription filled at the pharmacy.
  2. The pharmacy enters the information into their system and if your medication requires a PA, the pharmacy is notified at that point and a request for a PA is generated by the system.
  3. The PA request is sent from the insurance company to our office. Sometimes, you may receive a copy of this letter as well from your insurance company. Although you may receive a copy of this letter, it is the responsibility of the insurance company to contact us regarding the PA, so you do not have to do this yourself. In addition to the copy of the PA request, patients are sometimes sent letters encouraging them to ask their doctor about switching to a different, less expensive medication. Sometimes these are reasonable recommendations such as suggesting a change to a generic equivalent (generic version of the same medication), but often times they are actually asking the patient to change to a generic alternative (sometimes a completely different category of medication). The language used in describing these recommended changes is often confusing and unclear.
  4. After we receive the request for the PA, our office will respond to the insurance company as quickly as we can. Part of the difficulty in handing these requests is that there is not a uniform way to do this for all companies, or even all insurance plans offered by the same company. For example, some companies require that we provide information to them via an online form. Others require that we fax them records, while some will fax us a specific form to complete and send back to them. Finally, a number of companies require that one of our medical assistants call them on the phone to answer questions regarding the PA. It is not unusual for our medical assistants to spend 5-20 minutes on hold or being transferred form one person to the next trying to provide the required information, plus the time in providing the information once the appropriate party is reached. The required information is different for each situation, typically the insurance company wants to know:
    1. Why we are prescribing that specific medication
    2. Your diagnosis
    3. Which other medications your have tried before and the outcome
    4. Whether or not you have tried and failed medications on their preferred drug list (sometimes they will make you retry a medication that was ineffective for you or caused side effects if we can not document that you tried it within the last 90-180 days – that is correct, their policy is that even if you tried a medication last year that did not work or that caused side effects, they can require that you try it again before they may authorize the medication we prescribed for you)
  5. Finally, after this information has been reviewed by your insurance company, they decide on whether or not they will cover the cost of your medication, and they notify your pharmacy, our office, and you.

Another frustrating aspect of this process, is that even if we know your insurance company and know which medications may require a PA, there is no way for us to begin this process proactively. We can only respond to the PA request after we have received it. The exact procedure is not necessarily uniform across all of the specific coverage plans offered by an individual insurance company. Also, we typically are required to reference the information by using a specific identification number that is generated by the company for each prior authorization.

Obviously, this is a time and labor-intensive process. We have to hire staff members who spend most of their time simply working on prior authorizations. Several medical practices have started to refuse to do this due to the time and money required, and simply tell their patients that they will not do PA’s and will only prescribe medications from a limited formulary of what the insurance company refers to as it’s “preferred drug list” (a list of predominantly older/generic medications for which a prior authorization is not required).