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Patient Services
Medical / Life Threatening Emergencies
Indiana Health Group is a private practice and is not designed as a crisis unit. In the event that you ever feel you are in crisis DIAL 911 or go directly to the nearest emergency room.
Psychiatric Urgent Matters
Contact our office during normal business hours.
After hours our crisis line transfers directly to Community North Behavioral Health Pavilion or you can contact them directly at 317.621.5700 (please identify yourself as an Indiana Health Group patient). The crisis unit staff will provide a clinical assessment and make a recommendation for inpatient admission or other intensive treatment if necessary.
In the event that you contact Community with a non-urgent psychiatric matter you will be instructed to contact our office on the next business day.
Please note that prescription refills will not be called in outside of business hours.
Scheduling
You can schedule your appointment by either calling the office in which you are scheduled or by submitting your request online by clicking on contact us and then choosing the cancel or schedule an appointment tab.
Cancellations
PLEASE NOTE: A 24-HOUR (1 Business Day) ADVANCE NOTICE IS REQUIRED FOR ALL CANCELLATIONS. A charge will apply for all missed appointments or appointments cancelled with less than a 24-hour notice.
You can cancel your appointment by either calling the office in which you are scheduled or by submitting your request online by clicking on contact us and choosing the cancel or schedule an appointment tab.
Check-In Procedures
Please check-in with our receptionist when you arrive for your appointment.
Please make sure to update any information that may have changed (insurance, address, phone, etc).
Please notify our staff if you are scheduled with one or more providers on the same day. It is your responsibility to check in for all appointments.
Please be prepared to pay for the current visit as well as any past balances on your account. Payment of co-pays, deductibles, and any non-covered services are required at check-in.
If you arrive late for your scheduled appointment time, you may be required to reschedule so that other patients are not inconvenienced.
Medication Refills, Questions, Concerns, and Lab Results
We highly encourage you to address all questions and concerns at the time of your appointment. If you will run out of medications or have a question or concern prior to your next scheduled appointment please contact the office where you are seen or by clicking on contact us and choosing the contact your clinician tab.
PLEASE NOTE: Medication refills will NOT be called in outside of normal business hours, weekends, or holidays.
Walk-in requests are discouraged.
Confidentiality
The things you discuss with your doctor or therapist, and even the fact that you are in therapy, are completely confidential unless one of the following situations occurs:
- If a client in counseling reveals homicidal or suicidal intentions, the counselor is bound by law to take steps to protect life.
- If a client reveals abuse of a child or vulnerable adult (elderly or disabled), the therapist is required to report it to the local Department of Social Services.
- Finally, a court can order the release of a therapist's records or order a therapist to testify in court.
- If the client gives written consent for information to be shared with other healthcare professionals, family members, or other professionals.
Notice of Privacy Practices
Click here to read the Notice Of Privacy Practices
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