Patient Information

New Patients and Referrals

Visit our to Forms Page complete your new patient paperwork

Confidentiality

The things you discuss with your doctor or therapist, and even the fact that you are in therapy, are completely confidential unless one of the following situations occurs:

  • If a client in counseling reveals homicidal or suicidal intentions, the counselor is bound by law to take steps to protect life.
  • If a client reveals abuse of a child or vulnerable adult (elderly or disabled), the therapist is required to report it to the local Department of Social Services.
  • Finally, a court can order the release of a therapist’s records or order a therapist to testify in court.
  • If the client gives written consent for information to be shared with other healthcare professionals, family members, or other professionals.

Scheduling

You can schedule your appointment by calling the office, 317.843.9922. The front office closes daily from 12:00pm to 1:00pm for lunch.

Cancellations

PLEASE NOTE: A 24-HOUR (1 Business Day) ADVANCE NOTICE IS REQUIRED FOR ALL CANCELLATIONS. A charge will apply for all missed appointments or appointments cancelled with less than a 24-hour notice. You can cancel your appointment by calling the front office, 317.843.9922.

Check-In Procedures

  • Please check-in with our support staff when you arrive for your appointment.
  • Please make sure to update any information that may have changed (insurance, address, phone, etc).
  • Please notify our staff if you are scheduled with one or more providers on the same day.
  • It is your responsibility to check in for all appointments.
  • Please be prepared to pay for your current visit as well as any past balances on your account.
  • Payment of co-pays, deductibles, and any non-covered services are required at check-in.
  • If you arrive late for your scheduled appointment time, you may be required to reschedule so that other patients are not inconvenienced.

Emergencies

Medical / Life Threatening Emergencies
Indiana Health Group is a private practice and is not designed as a crisis unit. In the event that you ever feel you are in crisis DIAL 911 or go directly to the nearest emergency room.

Psychiatric Urgent Matters
Contact our office during normal business hours. After hours our crisis line transfers directly to Community North Behavioral Health Pavilion or you can contact them directly at 317.621.5700 (please identify yourself as an Indiana Health Group patient). The crisis unit staff will provide a clinical assessment and make a recommendation for inpatient admission or other intensive treatment if necessary. In the event that you contact Community with a non-urgent psychiatric matter, you will be instructed to contact our office on the next business day.

Please note, prescription refills will not be called in outside of business hours.

Medication Management

We highly encourage you to address all questions and concerns at the time of your appointment. If you will run out of medications or have a question or concern prior to your next scheduled appointment, please contact the office, 317.843.9922. PLEASE NOTE: Medication refills will NOT be called in outside of normal business hours, weekends, or holidays. Walk in-requests are discouraged.

Provider Insurance Participation Disclaimer

Insurance participation is unique to each of our providers. Select providers are out of network with all insurance companies while others participate in most of the networks listed below. Regardless of participation our highly experienced billing staff will file both in and out of network claims on your behalf to maximize possible reimbursement.

Mental health benefits may be administered by a plan other than your primary healthcare benefits. We highly encourage each patient to familiarize themselves with their mental health benefits and confirm the participation status for the provider they wish to see. Patients are ultimately responsible for charges incurred as a result of services rendered with an out-of-network provider.

Accepted Insurance Plans


Insurance participation is unique to each of our providers. Select providers are out of network with all insurance companies while others participate in most of the networks listed below. Regardless of participation our highly experienced billing staff will file both in and out of network claims on your behalf to maximize possible reimbursement.

Mental health benefits may be administered by a plan other than your primary healthcare benefits. We highly encourage each patient to familiarize themselves with their mental health benefits and confirm the participation status for the provider they wish to see. Patients are ultimately responsible for charges incurred as a result of services rendered with an out-of-network provider.

  • Anthem / EAP
  • Cigna / EAP
  • Coventry (First Health Mail Handlers)
  • Encore
  • IU Health Smart (IU Health Plan)
  • Midwest Behavioral (Advantave, New Avenues)
  • Sagamore / IHN

Resources and Online Information