Patient Information

New Patients and Referrals

Visit our to Forms Page complete your new patient paperwork

Confidentiality

The things you discuss with your doctor or therapist, and even the fact that you are in therapy, are completely confidential unless one of the following situations occurs:

  • If a client in counseling reveals homicidal or suicidal intentions, the counselor is bound by law to take steps to protect life.
  • If a client reveals abuse of a child or vulnerable adult (elderly or disabled), the therapist is required to report it to the local Department of Social Services.
  • Finally, a court can order the release of a therapist’s records or order a therapist to testify in court.
  • If the client gives written consent for information to be shared with other healthcare professionals, family members, or other professionals.

Scheduling

You can schedule your appointment by calling the office, 317.843.9922. The front office closes daily from 12:00pm to 1:00pm for lunch.

Cancellations

PLEASE NOTE: A 24-HOUR (1 Business Day) ADVANCE NOTICE IS REQUIRED FOR ALL CANCELLATIONS. A charge will apply for all missed appointments or appointments cancelled with less than a 24-hour notice. You can cancel your appointment by calling the front office, 317.843.9922.

Check-In Procedures

  • Please check-in with our support staff when you arrive for your appointment.
  • Please make sure to update any information that may have changed (insurance, address, phone, etc).
  • Please notify our staff if you are scheduled with one or more providers on the same day.
  • It is your responsibility to check in for all appointments.
  • Please be prepared to pay for your current visit as well as any past balances on your account.
  • Payment of co-pays, deductibles, and any non-covered services are required at check-in.
  • If you arrive late for your scheduled appointment time, you may be required to reschedule so that other patients are not inconvenienced.

Emergencies

Medical / Life Threatening Emergencies
Indiana Health Group is a private practice and is not designed as a crisis unit. In the event that you ever feel you are in crisis DIAL 911 or go directly to the nearest emergency room.

Psychiatric Urgent Matters
Contact our office during normal business hours. After hours our crisis line transfers directly to Community North Behavioral Health Pavilion or you can contact them directly at 317.621.5700 (please identify yourself as an Indiana Health Group patient). The crisis unit staff will provide a clinical assessment and make a recommendation for inpatient admission or other intensive treatment if necessary. In the event that you contact Community with a non-urgent psychiatric matter, you will be instructed to contact our office on the next business day.

Please note, prescription refills will not be called in outside of business hours.

Medication Management

We highly encourage you to address all questions and concerns at the time of your appointment. If you will run out of medications or have a question or concern prior to your next scheduled appointment, please contact the office, 317.843.9922. PLEASE NOTE: Medication refills will NOT be called in outside of normal business hours, weekends, or holidays. Walk in-requests are discouraged.

Prior Authorization For Prescription Medication

“WHAT IS A PRIOR AUTHORIZATION?”

Frequently, patients ask questions regarding prior authorization (PA) of their prescriptions. This can be a confusing process to understand and is frequently a source of great frustration for both patients and our office as well. We have prepared the following information to help you better understand this process.

Often times, patients are told by the pharmacy or by their insurance company that the delay or the reason that their medication was not covered was the responsibility of their clinician. Patients are frequently told that ‘’your doctor just needs to call or send a letter”. This is quite simply untrue.

Prior authorization is essentially the process through which your insurance company decides whether or not they will cover the cost of medication that has been prescribed to you. The important thing to understand is that this is a decision made by your insurance company – not by Indiana Health Group or your clinician. If you are interested in the specifics of the prior authorization process, you can read about the details below.

“HOW DO PRIOR AUTHORIZATIONS WORK?”

In the past, prior authorization was only required for the newest , most expensive medications. However, currently, far more prescriptions require prior authorizations. Basically, the process works like this:

  1. You attempt to have a prescription filled at the pharmacy.
  2. The pharmacy enters the information into their system and if your medication requires a PA, the pharmacy is notified at that point and a request for a PA is generated by the system.
  3. The PA request is sent from the insurance company to our office. Sometimes, you may receive a copy of this letter as well from your insurance company. Although you may receive a copy of this letter, it is the responsibility of the insurance company to contact us regarding the PA, so you do not have to do this yourself. In addition to the copy of the PA request, patients are sometimes sent letters encouraging them to ask their doctor about switching to a different, less expensive medication. Sometimes these are reasonable recommendations such as suggesting a change to a generic equivalent (generic version of the same medication), but often times they are actually asking the patient to change to a generic alternative (sometimes a completely different category of medication). The language used in describing these recommended changes is often confusing and unclear.
  4. After we receive the request for the PA, our office will respond to the insurance company as quickly as we can. Part of the difficulty in handing these requests is that there is not a uniform way to do this for all companies, or even all insurance plans offered by the same company. For example, some companies require that we provide information to them via an online form. Others require that we fax them records, while some will fax us a specific form to complete and send back to them. Finally, a number of companies require that one of our medical assistants call them on the phone to answer questions regarding the PA. It is not unusual for our medical assistants to spend 5-20 minutes on hold or being transferred form one person to the next trying to provide the required information, plus the time in providing the information once the appropriate party is reached. The required information is different for each situation, typically the insurance company wants to know:
    1. Why we are prescribing that specific medication
    2. Your diagnosis
    3. Which other medications your have tried before and the outcome
    4. Whether or not you have tried and failed medications on their preferred drug list (sometimes they will make you retry a medication that was ineffective for you or caused side effects if we can not document that you tried it within the last 90-180 days – that is correct, their policy is that even if you tried a medication last year that did not work or that caused side effects, they can require that you try it again before they may authorize the medication we prescribed for you)
  5. Finally, after this information has been reviewed by your insurance company, they decide on whether or not they will cover the cost of your medication, and they notify your pharmacy, our office, and you.

Another frustrating aspect of this process, is that even if we know your insurance company and know which medications may require a PA, there is no way for us to begin this process proactively. We can only respond to the PA request after we have received it. The exact procedure is not necessarily uniform across all of the specific coverage plans offered by an individual insurance company. Also, we typically are required to reference the information by using a specific identification number that is generated by the company for each prior authorization.

Obviously, this is a time and labor-intensive process. We have to hire staff members who spend most of their time simply working on prior authorizations. Several medical practices have started to refuse to do this due to the time and money required, and simply tell their patients that they will not do PA’s and will only prescribe medications from a limited formulary of what the insurance company refers to as it’s “preferred drug list” (a list of predominantly older/generic medications for which a prior authorization is not required).

Provider Insurance Participation Disclaimer

Insurance participation is unique to each of our providers. Select providers are out of network with all insurance companies while others participate in most of the networks listed below. Regardless of participation our highly experienced billing staff will file both in and out of network claims on your behalf to maximize possible reimbursement.

Mental health benefits may be administered by a plan other than your primary healthcare benefits. We highly encourage each patient to familiarize themselves with their mental health benefits and confirm the participation status for the provider they wish to see. Patients are ultimately responsible for charges incurred as a result of services rendered with an out-of-network provider.

Accepted Insurance Plans


Insurance participation is unique to each of our providers. Select providers are out of network with all insurance companies while others participate in most of the networks listed below. Regardless of participation our highly experienced billing staff will file both in and out of network claims on your behalf to maximize possible reimbursement.

Mental health benefits may be administered by a plan other than your primary healthcare benefits. We highly encourage each patient to familiarize themselves with their mental health benefits and confirm the participation status for the provider they wish to see. Patients are ultimately responsible for charges incurred as a result of services rendered with an out-of-network provider.

  • Anthem / EAP
  • Cigna / EAP
  • Coventry (First Health Mail Handlers)
  • Encore
  • IU Health Smart (IU Health Plan)
  • Midwest Behavioral (Advantave, New Avenues)
  • Sagamore / IHN

Resources and Online Information