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spacer Billing, Insurance, and Payments

Familiarize yourself with your mental health benefits

Please be aware that mental health benefits are normally different from your medical benefits. Indiana Health Group does not verify insurance benefits information until after your initial visit with our group. It is your responsibility to verify and familiarize yourself with your mental health benefits.
Indiana Health Group will file claims with your primary insurance company upon submission of proof of insurance, however the patient is ultimately responsible for all charges incurred with Indiana Health Group.
Indiana Health Group will file secondary insurance claims for contracted insurance carriers only.
If proof of insurance has been submitted and benefits have not been verified or otherwise noted on your insurance card you will be expected to pay 20% of our fee at the time of service. In the event that you do not provide proof of insurance, choose to not utilize your insurance benefits, or your insurance will not cover services rendered, payment in full will be due at the time of service.
Co-payments, deductibles, and any other patient due amounts are expected at the time of service. Patients will be unable to schedule appointment is you have 2 outstanding co-payments, an account balance of $50 or more, or if your account balance is greater than 60 days past due.
Accounts in violation of our financial policy are subject to placement with a third party collection agency. The patient will be responsible for reasonable attorney and collection fees.
How do I know if the provider I am seeing is covered under my plan?
Each of our providers participate with different insurance plans. Some insurance carriers will not cover social workers or advanced practice nurses. We make every attempt to schedule you with an in-network provider however, we cannot guarantee that the provider you are scheduled with is active in your network. It is the patient responsibility to confirm that any/all providers with whom they are scheduled are participating in their insurance network. Patients will be responsible for charges incurred as a result of services rendered with an out-of-network provider.
Authorization for Treatment
We would encourage you to contact your insurance carrier to see if an initial authorization is required. It is the patient responsibility to obtain an initial authorization for services if required by insurance.
Non-Covered Services
These charges are deemed non-covered by insurance companies and are the responsibility of the patient.
No Show / Late Cancelled / Late Arrival
A charge of $50.00 up to full fee will be applied for EACH appointment cancelled with less than a 24 hour advance notice as well as appointments in which you arrive past your scheduled appointment time. A charge of $75.00 up to full fee will be applied for EACH appointment that is missed without notification. The amount of the charge is left at the discretion of the provider. Payment will be due within 10 days of the missed/late-cancelled appointment or at your next visit, whichever occurs first. Multiple missed, late-cancelled, or late arrival appointments will result in an inability to continue to provide services to you.
Telephone Consultations
Telephone consults are not billable to insurance carriers. Full fee is due prior to the telephone consult. Payment can be made over the telephone via credit/debit card. The patient is to supply the telephone number in which to be contacted, Indiana Health Group staff will contact the patient at the time of the appointment, conduct check-in procedure, and the call will then be transferred to the therapist/doctor for the consult. Should the patient not be available a missed appointment charge will apply.
Forensic / Court / Legal
A $500.00 retainer fee is required. Hourly individual provider fees may vary however, these fees will have a minimum of two times the provider base rate. Payment in full is due at the time of scheduling. Fees are non-refundable unless cancelled 48-hours in advance.
Document Preparation
Document review with signature only will be charged a minimum of $10.00. A fee of $50 per every 15 minutes of time required to complete paperwork (including but not limited to work, disability, FMLA, life insurance, etc) will be charged for all forms completed outside of your schedule office visit. Payment in full is required prior to the release of the completed paperwork.
Medical Records
A current written release of information is required for all requests. All requests for medical records will be charged according to Indiana State Law. Payment is due prior to the processing of your request. There is no charge for records released directly to another healthcare professional for treatment purposes.
Case Management
Services provided outside of scheduled appointment times. (A consultation either via telephone or in person with parties outside of Indiana Health Group, such as family members, school officials, attorneys, physicians, etc.) A release of information is required.
Acceptable methods of payment: Cash, Check, Money Order and all major credit/debit cards including VISA, MasterCard, Discover and American Express.
All checks returned to us for non-sufficient funds will result in a $30 processing fee. The original check amount plus the processing fee must be paid at your next appointment o within 10 days, whichever occurs first. Indiana Health Group reserves the right of check refusal.
You can contact our billing department daily Monday through Friday from 7:00am - 4:00pm by calling 317-843-9922 and choose option 4 or by clicking on contact us and choosing the option to send a message to the billing department.
Please contact your insurance directly if you have questions in regards to the way your claim was processed.
Please note: Therapist, doctors, nurses, clerical staff, and/or billing department personnel are unable to waive or modify fees. The decision rests with the administration of Indiana Health Group. The patient must complete and submit an account dispute form available either online or by clicking on contact us and choosing send a message to the office manager.

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